FAQ FAQ

Returns and exchanges

The product I received as a gift is the wrong size. Can I exchange it?

If the gifted product is not the correct size, please note that a size exchange request can only be made by the person who originally placed the order. For assistance, please contact Customer Service through the Contact Form.
The price of the product changed after I received my order. Am I entitled to a refund?

Product prices may change, but a price change does not affect an order already placed. Your statutory withdrawal rights are explained in section 6 of the Terms of Sale.
My return has been lost or damaged. What should I do?

We apologize for the inconvenience. Please contact Customer Service using the Contact Form, quoting your order number and the return reference shown in your return confirmation email.
What Is DoDo's Return Policy?

Products may be returned within 30 days of delivery. Once the return has been received and inspected, the refund will be processed in accordance with our Return Policy.
How Long Will It Take to Receive My Refund?

We will issue your refund within 14 days of receiving your return. In practice, refunds are generally processed within 3-5 business days after the returned items have been received and inspected. Once the refund has been issued, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank's processing times and terms.
I Have Lost My Return Label. How Can I Get Another One?

You can download your Return Note and DHL return label again at any time from our returns portal: https://portal.returngo.ai/?shop=dodo-prod.myshopify.com
Are Shipping Costs Refundable?

Returned items will be refunded once received and inspected. Original shipping costs are refunded only when the entire order is returned. Customs duties and import taxes paid at checkout are not refunded, unless they were included in the price of the returned items or applicable law requires otherwise.
Our Boutiques

Can I exchange a product purchased on dodojewels.com for one purchased in a DoDo boutique?
Products purchased on dodojewels.com cannot be exchanged or replaced at a DoDo boutique. Size exchanges for online orders can be requested through our returns portal, as described in our Return Policy.

Do DoDo boutiques organize special events?
DoDo boutiques regularly host initiatives and events dedicated to their customers. To stay informed about upcoming news and receive exclusive invitations, we invite you to subscribe to our Newsletter.

How can I contact a DoDo boutique?
You can use the Store Locator to find the DoDo boutique you are interested in and view all useful information, including telephone contacts, opening hours, and address.

Where is the nearest DoDo boutique?
You can use the Store Locator to find the nearest DoDo boutique and view its details, including address, opening hours, and contact information.