REGULATIONS FOR THE USE OF DODO GIFT CARDS

These terms and conditions (the "Terms and Conditions") govern the conditions of issue, purchase and use of gift cards (the "Gift Cards") issued by Dodo S.r.l., with registered office at Via Neera n. 37, 20141 - Milan, VAT number 13610830963 ("DoDo").

The purchase and/or use of the Gift Card by the customer/consumer (the "Customer") implies full acceptance of the terms and conditions set out in these Regulations, which can be found on the DoDo website at the following link https://www.dodojewels.com/en-it/pages/gift-card-terms-and-conditions and at the Points of Sale (as defined below).

1. General and pre-contractual information

   1. Gift Cards are issued solely by DoDo.

   2. DoDo contacts: e-mail clientservice.it@dodo.it , certified e-mail (PEC) dodobrand@legalmail.it , telephone +390281480150.

   3. Any complaints may be submitted in writing to the e-mail address clientservice.it@dodo.it or by registered letter with return receipt to Dodo S.r.l., Via Neera n. 37, 20141 – Milan, for the attention of Customer Service.

   4. The Gift Card is a prepaid card with limited spending power that can only be used to purchase DoDo products at Points of Sale (as defined below). It is not an electronic payment instrument or payment service within the meaning of Legislative Decree 11/2010 (PSD2).
      

2. Issuing, activating and using Gift Cards

   1. Gift Cards can only be purchased and used at "DoDo" brand points of sale listed online on the DoDo website at the following link https://www.dodojewels.com/en-it/pages/gift-card-terms-and-conditions (the "Points of Sale").

   2. Gift Cards can only be purchased by individual customers using the forms of payment accepted at the Points of Sale.

   3. Gift Cards cannot be purchased using discount vouchers, gift vouchers, gift cheques or other Gift Cards.

   4. The Gift Card is considered activated at the time of purchase following the scanning of the relevant barcode at the cash desk, and can be used from that moment onwards within the limits and under the conditions set out in these Terms and Conditions.

   5. Gift Cards can only be used to purchase jewellery and gold items bearing the "DoDo" brand from the collection available at the Points of Sale (the "Products").

   6. The purchase of Gift Cards is not subject to promotions/discounts. Gift Cards may also be used to purchase promotional products, unless otherwise communicated to the public.

   7. Gift Cards cannot be used for online purchases, including on the official DoDo website, or for purchases at points of sale not included in the list available online on the DoDo website at the following link https://www.dodojewels.com/en-it/pages/gift-card-terms-and-conditions.

   8. The purchase of Gift Cards by DoDo Charming Club members does not entitle them to loyalty points, which will only be awarded when the Gift Card is used by those who are members of the DoDo Charming Club programme.

3. Tax status

   1. Gift Cards are multi-purpose vouchers pursuant to Article 30-bis no. 2) of Directive 2006/112/EC as amended by Directive 2016/1065 and implemented in Italy by Legislative Decree 141/2018, Article 6-quater of Presidential Decree 633/1972.

   2. The purchase of Gift Cards does not accrue interest and is not subject to VAT. The Gift Card is relevant for VAT purposes only when it is spent for the purchase of Products.

4. Nominal value of Gift Cards

   1. The amount of the Gift Card can be freely chosen by the Customer, starting from a minimum value of Euro 100.00 (one hundred/00) up to a maximum value of Euro 1,000.00 (one thousand/00).

   2. The nominal value of the Gift Card is indicated on the paper card delivered to the Customer at the time of purchase.

   3. Gift Cards are not rechargeable and do not accrue interest.

5. Validity and duration of Gift Cards

   1. Gift Cards can be used within 12 (twelve) months from the date of activation, unless the credit is spent before that deadline. The Gift Card is activated at the time of purchase. The expiry date can be checked at the Points of Sale.

   2. UPON EXPIRY, THE GIFT CARD CANNOT BE USED OR RENEWED AND THE REMAINING CREDIT WILL BE PERMANENTLY LOST, WITHOUT THE RIGHT TO ANY REFUND.

6. How to use Gift Cards

   1. The Gift Card can be used in a single transaction or in several purchases, until the available credit is exhausted.

   2. Up to a maximum of 5 (five) Gift Cards may be used for each purchase of Products, in compliance with current and applicable anti-money laundering regulations.

   3. If the purchase price of the desired Products exceeds the remaining value of the Gift Card, the difference must be paid by the Customer using any of the other payment methods accepted by the Point of Sale.

   4. The balance of the Gift Card can be checked at any time and until its expiry date at any Point of Sale.

   5. The Gift Card is not registered to a specific person and can be used by anyone who presents it to purchase Products at any Point of Sale, regardless of the Point of Sale where it was purchased. To use it, the Gift Card must be physically presented at the Points of Sale; copies, photographs or reproductions are not accepted.

   6. THE HOLDER OF THE GIFT CARD IS SOLELY RESPONSIBLE FOR ITS SAFEKEEPING AND USE.

   7. Gift Cards obtained by any fraudulent or illegal means may be cancelled and cannot be used to purchase Products. In such cases, DoDo and/or the Point of Sale where the Gift Card is used may carry out the appropriate checks and report any fraud to the competent authorities.

   8. DoDo is not liable in the event of loss, theft or destruction of the Gift Card or unauthorised use thereof.

   9. DoDo reserves the right to refuse any Gift Card that has been altered, damaged or is illegible, without any refund to the Customer.

7. Refunds and limitations

   1. THE GIFT CARD IS NOT RECHARGEABLE AND IS NOT CONVERTIBLE INTO CASH (NOT EVEN FOR THE PARTIALLY UNUSED AMOUNT), NOR IS IT REPLACEABLE OR REFUNDABLE, EVEN IN THE EVENT OF LOSS, THEFT, DESTRUCTION, DAMAGE OR FAILURE TO USE BY THE EXPIRY DATE.

   2. THE PURCHASER AND THE HOLDER ARE PROHIBITED FROM RESELLING THE GIFT CARDS IN ANY FORM.

8. Complaints

   1. Any complaints relating to the purchase or use of Gift Cards may be submitted in writing to DoDo at the following email address clientservice.it@dodo.it or by registered letter with return receipt addressed to DoDo, Via Neera n. 37, 20141 - Milan, for the attention of DoDo Customer Service or via certified email.

9. Processing of personal data

   1. Any personal data collected during the purchase and use of Gift Cards will be processed in accordance with Regulation (EU) 679/2016 ("GDPR") and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018 (the "Privacy Code").

   2. The complete privacy policy is available on the DoDo website at the following link https://www.dodojewels.com/en-it/policies/privacy-policy.

10. Applicable law and jurisdiction – out-of-court dispute resolution

    1. Any dispute relating to the use of Gift Cards shall be governed by Italian law. Any dispute that cannot be settled amicably shall be submitted to the mandatory jurisdiction of the court of the Customer's place of residence or domicile (Article 66-bis of the Consumer Code).

    2. Without prejudice to the right of the Customer and DoDo to bring proceedings before the competent judicial authority, the Customer, pursuant to Articles 141–141-decies of the Consumer Code, has the right to make use of alternative dispute resolution (ADR) procedures in relation to the purchase and/or use of Gift Cards.

Changes and updates

These Regulations are updated as of 1 November 2025 and may be subject to change. It is understood that the applicable Regulations are those in force at the time of purchase of the Gift Cards.