Warranty and repairs / After-sales assistance

Please refer to the warranty section of the DoDo Terms of Sale applicable to your country.
The warranty does not cover damage caused by accidents, accidental events, improper use, natural product changes resulting from wear and tear, or alterations deriving from normal use of the jewelry. The warranty will also become void if the jewel has been modified by unauthorized workshops. In such cases, DoDo reserves the right not to perform the requested repairs.

You can request assistance by contacting our Customer Service team. To view the contact details and opening hours available for your country.
Please note that enquiries relating to payments, deliveries, customs duties, and taxes may be handled in collaboration with our partner Global-e.

Damaged items may be returned in accordance with our Return Policy.

DoDo offers a wide range of after-sales services, subject to certain specific limitations.
To request assistance, we first invite you to contact the DoDo boutique where the purchase was made. Unless otherwise specified or limited for particular products or services, assistance is generally available at all authorized DoDo boutiques.
Alternatively, you may contact our Customer Service team by completing the Contact Form. They will be happy to provide the support you need.

The risk of loss, damage, or destruction of the Products passes to you when you, or a person designated by you other than the carrier, take physical possession of the Products at the delivery address provided.

If your jewelry is damaged and is no longer covered by warranty, you may request a repair service by contacting preferably the DoDo boutique or the authorized DoDo retailer where the item was purchased. Our staff will assess the type of intervention required and the feasibility of the repair based on the condition of the jewelry.
Any intervention is subject to a technical evaluation and the availability of a suitable repair solution. In some cases, depending on the characteristics or condition of the jewelry, it may not be possible to carry out the requested repair.

If your DoDo jewel has been damaged or broken, we invite you to contact the DoDo boutique where the purchase was made. Subject to a few specific exceptions, assistance is generally available through all authorized DoDo boutiques.
Alternatively, you may request assistance by contacting our Customer Service team through the Contact Form.

If you believe that a Product purchased through our Website has a manufacturing defect or does not conform to the description provided, please contact our Customer Service team promptly through the Contact Form.
Cases of non-conformity relating to information contained in the Order Confirmation, as well as defects that could reasonably have been identified and reported at the time of delivery, are excluded.

DoDo offers after-sales and repair services for products purchased through official DoDo boutiques and the online store, www.dodojewels.com.

If your product was purchased from a DoDo boutique or on www.dodojewels.com, please contact your nearest DoDo boutique for assistance.

Please note that DoDo cannot guarantee after-sales service for products purchased through unauthorized retailers or channels. Responsibility for such products remains with the original seller. Only items purchased through www.dodojewels.com or an official DoDo boutique or authorized point of sale are eligible for DoDo's after-sales support.