Product care

Every DoDo jewel is designed to be worn every day and on every occasion. For this reason, it does not require extraordinary maintenance, especially when handled and cleaned with care. However, as a precious object, it deserves a few simple precautions.

Over time and with regular wear, both silver and gold jewelry may naturally lose some of their shine. This dulling effect, caused by oxidation, is common to all precious metal alloys and can be addressed through professional cleaning when oxidation becomes advanced.
We do not recommend any do-it-yourself treatments, particularly when gemstones, diamonds, enamel, or leather elements are present. Professional intervention is also required to restore surface finishes such as rhodium plating or blackening.

Gemstones are inherently delicate and may be damaged by accidental impacts or thermal shock. To help preserve the brilliance of your DoDo jewels, store them in clean, dry places away from heat sources.

If your purchase was made at a DoDo boutique or through an authorized DoDo retailer, we recommend contacting the original point of sale directly, as they will be best placed to assist you.

If your purchase was made through the DoDo Online Store, please contact our Customer Service team, who will be happy to assist you with any questions, service requests, or issues related to your order.

Subject to any specific limitations, after-sales assistance is generally available through authorized DoDo retailers worldwide.

For further information or support, please contact our Customer Service team.

A natural untreated silver jewel, even when worn daily with care, rarely requires extraordinary maintenance, especially if it is cleaned gently on a regular basis and stored properly.

Daily wear and external factors such as humidity, temperature, pollution levels, contact with cosmetics, and skin perspiration may reduce the shine of silver surfaces and alter the appearance of certain surface finishes.

The reduction in silver's shine and the shift toward darker, duller tones, scientifically known as tarnishing and commonly referred to as oxidation, is a well-known phenomenon in metallurgy. The extent and speed of this process cannot be predicted, as they depend on multiple factors.

DoDo white gold jewelry, particularly pieces featuring pavé settings, may have a rhodium-plated surface finish that gives the metal a brighter appearance and a cooler white tone.

With regular wear, the rhodium plating may gradually diminish, revealing the natural color of the white gold alloy beneath, which has a slightly warmer tone. This process may be influenced by contact with cosmetics, perfumes, detergents, and other substances.

This is a natural and purely surface-level phenomenon and can be easily resolved through professional maintenance and re-rhodium plating.

Even DoDo jewels made from natural, unplated white gold may develop a warmer tone over time. This characteristic is typical of white gold alloys and can be managed with proper care and periodic cleaning.

Gemstones, ceramic, and enamel do not require special treatments or maintenance. However, because they are inherently delicate, they should be protected from impacts that could scratch, chip, or break them, as well as from contact with substances that may damage them.
It is good practice to avoid contact with cosmetics, perfumes, water, soaps, detergents, chlorine, prolonged sunlight exposure, heat sources, and sudden temperature changes, all of which may permanently damage the surface of a gemstone or decorative element.

DoDo cords are made from waxed cotton.
As they are made of cotton, it is advisable to minimize contact with water, thermal waters, soaps, cosmetics, perfumes, detergents, chlorine, and similar substances that may cause colors to fade or damage the fabric, compromising the integrity of the piece.
It is also recommended to avoid excessive pulling or strain, which could cause the fabric to break.