Shipping and returns

If your order was placed before November 10th, please contact us for information about your order or to arrange a return.

Shipping

Orders placed Monday to Friday are processed and shipped from our warehouse within 24 working hours. Once your order has been confirmed it cannot be modified. If you wish to cancel it, please contact Customer Service as soon as possible: an order can be cancelled as long as it has not yet been shipped. Personalised (engraved) items cannot be cancelled once the order has been confirmed. Once shipped, it can be returned in accordance with our Return Policy.

You will always receive a Shipping Confirmation email to check your order and shipping status.You will receive a Shipping Confirmation email with tracking details as soon as your order has been dispatched, allowing you to monitor its delivery status at any time.

All orders are shipped via express delivery. Available shipping options and costs for your destination will be displayed at checkout.
All orders are processed automatically, so shipping and delivery times cannot be changed. Couriers do not deliver on Saturdays, Sundays or public holidays, and deliveries may be delayed during Italian public holidays.

For deliveries within the European Union, VAT is included in the price. For deliveries outside the European Union, the applicable customs duties and import taxes for your country are shown at checkout before you pay; where they are included in the price or paid at checkout, there is nothing further to pay on delivery.

Products will be delivered within 30 days, in accordance with applicable law.

Once your order has been shipped, you will receive a tracking email. After 24 hours, you can track the shipment via the link in the email, or at https://web.global-e.com/Order/Track/mZrL.

Return and refunds

If for any reason you are not satisfied with your purchase, you may return the products within 30 days of delivery, in their original packaging and unworne, unaltered and in the same conditions in which rhey were received.   
Returns are requested through our returns portal, using your order number and the email address used for the purchase. No account is needed. The portal can also be reached from the return button in the "My Orders" section of your account.

Return request mode

To return an item, please visit our returns portal at https://portal.returngo.ai/?shop=dodo-prod.myshopify.com and enter your order number and the email address used for the purchase. Select the item(s) you wish to return and the reason for the return.

Your return is confirmed by email, together with the documents required: a Return Note to be placed inside the parcel and a DHL return label to be applied to the outside of the package. Where required by customs regulations, a commercial invoice is also provided.

Follow the instructions in your return confirmation: you can book a collection directly with DHL or drop the parcel off at a DHL service point.

Items must be returned in their original condition, in their original packaging, unworn, unaltered and in the same conditions in which they were received. Please keep your proof of shipment until your return has been processed.

Once your return has been received and inspected, your refund will be issued to the original payment method used for the purchase.

Product exchange

Product exchanges can be requested within 30 days of delivery and only in case of incorrect size. In this case, the purchased product can be exchanged only for the same product in a different size, provided that the price of both products is the same.

It is not possible to exchange for different products, or for the same product in a different color or material. It is also not possible to make more than one exchange for the same item.

To request an exchange, visit our returns portal at https://portal.returngo.ai/?shop=dodo-prod.myshopify.com and enter your order number and email address. Select the item you wish to exchange and choose the new size. You will receive a confirmation email with your return documents: a Return Note to place inside the parcel, and a DHL return label for the outside of the box.